Throughout your stay, nurses will assess your condition and needs, and inform your physicians of your progress.
They will develop and follow a nursing care plan within the scope of your attending physician's orders that respects
your individual needs. For you and your family members, nurses also provide patient education about your hospital care,
surgical and medical procedures, and care after discharge. Never hesitate to ask questions about your care in the
hospital. You have the right to be fully informed.
Your attending doctor is a member of the hospital medical staff and is responsible for managing your care while you
are in the hospital. Your doctor orders examinations, tests, pharmaceutical medication, diets and all special studies
and treatments you may need. Your doctor may also consult specialists to define the best course of treatment for you.
Physician assistants are employed by the hospital to perform initial history and physical examinations and to provide
continuing care under the supervision of your physician.
Patient Satisfaction Representative
The hospital team is dedicated to providing the best possible care and service to you. Our goal is to meet and exceed
your expectations. If, in your opinion, we are not doing that, we want you to tell us! If your nurse or your unit's
nursing supervisor cannot resolve your concern, we invite you or your representative to contact our Patient
Commitment to Quality
It is our pledge to deliver safe, cost-effective care to the community and patients we serve.
We always strive to provide the best, and safest, medical care possible. Commitment to Quality is designed to
enhance the overall quality, control and productivity of our care delivery process. It introduces a series of
targeted initiatives in the areas of quality of care and patient safety, nursing practice, medical staff governance
and other important areas related to patient care.
Quality is the cornerstone of everything we do.
It is our passion to provide exceptional care to every patient we serve.
Through our Commitment to Quality we will work to:
Provide exceptional clinical care to every patient we serve
Respect our patients, employees and affiliated physicians
Maintain the highest ethical and clinical standards of care
Enhance the practice and delivery of every aspect of patient care
Safeguard the integrity and safety of our patients and employees
Enhance physician and nurse leadership and medical staff governance
Manage costs and resources efficiently
Share knowledge and best practices with other healthcare providers
In addition to doctors and nurses, every one of our employees plays an important role during your stay with us.
These employees serve in such departments as Environmental Services (Housekeeping), Financial, Counselling,
Home Care, Infection Control, Laboratory, Maintenance, Medical Records, Nutrition Services, Physical, Occupational
and Speech Therapy, Patient Safety, Pharmacy, Quality Management, Radiology, Respiratory Care, and Security.